Apple TV is a popular and most-used streaming device that offers seamless streaming without any interruptions or lag. However, in rare cases, some Apple TV users have encountered a black screen issue while playing a movie. This black screen on Apple TV is called the screen of death. This issue may occur due to an improper power supply, a damaged HDMI cable or port, a software glitch, or hardware issues. However, these issues can be fixed by performing basic troubleshooting techniques like restarting, changing the resolution, updating, etc.
If you were also facing the same issue on your Apple TV, read this article and learn more about the troubleshooting process to eliminate the black screen.
How to Fix Apple TV Black Screen
Before heading to the customer center, check out the troubleshooting steps to fix the issue by yourself.
Check Whether the Cables are Connected Properly
- Power cables are the main source of electric power for Apple TVs. If there is an improper power supply, your Apple TV may experience a black screen.
- Remove the power cables of your Apple TV and the smart TV, and firmly connect them back to the power socket.
Check the Power Socket
- Check the power socket to which you have connected your TV’s power cord. If the power socket receives only the low voltage current, then your Apple TV screen will result in a black screen.
- Check the power supply using the tester instrument. If the socket is found to be receiving less power, then change the Apple TV power cord to a different wall outlet.
Ensure the HDMI Port and Power Cord Work
- If the issue is not with the power socket, check that your Apple TV’s HDMI port or power cord functions properly. If the internal part of the power cord is damaged, it may reduce the power supply and offer you a result as a black screen.
- So it is advised to change the power cord if it is damaged. Also, check that the HDMI port functions properly; if not, try using another HDMI port.
Check the Siri Remote
- Sometimes, the remote may not function, or the power button may not work. So if you try to turn it on using that remote, then it won’t turn on, which may appear to you as a black screen issue. So, fix the remote by restarting it and changing the batteries. Then try to boot your Apple TV.
Restart the Apple TV
One of the best and easiest troubleshooting methods to fix the black screen issue on Apple TV is restarting the device. This will fix all the minor glitches or bugs present in the Apple TV. Since you only see a dark display on your Apple TV, you can use your remote to restart it.
Change the Video Resolution on Apple TV
If your Apple TV screen displays an Apple logo with a black screen, then you should change the video resolution to fix the issue. You can do this easily with the Siri remote.
1. Hold the Menu and Volume Down buttons on your 4th-generation remote. If you have a 2nd or 3rd-generation remote, press the Menu and Volume Up button simultaneously.
2. Now, the Apple TV will keep changing to a new video resolution every 20 seconds.
![Click Ok](https://www.appletvlearn.com/wp-content/uploads/2024/03/image-6.png)
3. Select the desired resolution and click OK.
Reset Apple TV
If the issue persists, then resetting is the final troubleshooting method that you can do yourself. But note resetting will erase all the content on your Apple. You can reset your Apple TV using the iTunes. To do so, you must have the Desktop and the updated iTunes app.
1. Plug out power cables from your Apple TV.
2. Launch the iTunes on your desktop and connect your Apple TV to the app using the USB.
3. On the iTunes app, choose your Apple TV.
![Choose Apple TV](https://www.appletvlearn.com/wp-content/uploads/2024/03/image-8.png)
4. Click the Restore Apple TV button. Now, your Apple TV will start to reset.
How to Fix Apple TV Black Screen With Sound
- Sometimes, you might have unknowingly connected your Apple TV to an external monitor. In this case, you can hear only sound from your Apple TV, not pictures or video. So check whether your Apple TV is connected to an external monitor that doesn’t have HDCP.
- If you use a monitor without HDCP support, you won’t be able to stream some content, as it might be pirated. Switch to a different monitor with HDCP support. Then you can see that this black screen with sound has gone.
Contact Customer Support
By performing the above-mentioned troubleshooting techniques, the black screen might have been solved. If the issue remains unsolved, then the problem might be with the hardware part of your Apple TV, like the display, motherboard, or graphics card. These types of problems can be solved only by trained professionals at Apple service centers. With no hesitation, contact Apple customer support or your respective monitor support to solve the issue. If your Apple TV is under active warranty, you can claim it to replace hardware parts like board or display.
FAQ
Applications like Netflix, etc., do not support mirroring features. If you try to screen mirror the content from your iPhone, then you may get a black screen on your Apple TV.
You can fix this problem by turning off the Match Dynamic Range or Match Frame Rate settings. To turn off the settings, go to Settings → Video and Audio → Match Content → Turn off Match Dynamic Range or Match Frame Rate.